Appointments

Configure Appointment Details

Appointments System

The phone number for appointments is

020 7272 1585

If you need help between 6.30pm and 8.00pm Monday to Friday or 8.00am to 8.00pm Saturdays and Sundays, please still use the above number and our Islington iHub service will help you (more information below on evening and weekend appointments).

If you need help between 8.00pm and 8.00am please go to www.111.nhs.uk or call 111.

Evening and Weekend Appointments

I:HUB is an extended hours GP service run by Islington GPs.

Appointments are available between 18.30 and 20.00 Monday to Friday and from 08:00 - 20:00 at the weekend and on public holidays.

Appointments do not have to be urgent and are available to anyone registered with an Islington GP.

To make an appointment, patients need only call their regular GP practice telephone number between 08.00 and 20.00, 7 days per week.

If the practice is open, the receptionist will be able to book an I:HUB appointment there and then. If not, the call will be answered by I:HUB staff who will be able to help .

Whether it's a routine appointment, a check-up, or an annual review, patients will receive the same level of care at I:HUB as they would at their usual practice. I:HUB’s doctors and nurses have full electronic access to patient records and the patient’s usual GP will get an immediate notification of the consultation.

I:HUB currently operates from three locations spread across the borough:

  • Andover Medical Centre, 270-282 Hornsey Road, N7 7QZ
  • Ritchie Street Group Practice, 34 Ritchie Street, N1 0DG
  • Islington Central Medical Centre, 28 Laycock Street, N1 1SW

For more information go to www.islingtonGP.nhs.uk.

Information about Consultations

  • Nurse consultations are available by appointment during core hours on weekdays between 08:30 and 17:30pm. Nurse appointments are usually for 15 minutes.
  • GP consultations are available by appointment during core hours on weekdays from 09:00 to 11:40 and 15:30 to 18:10. GP appointments are usually for 10-12 minutes.
  • We run extended hours clinics on Monday and Tuesday evenings from 18:30 – 19:30 (last booked appointments are at 19:15) 
  • Each consultation is for one person only and you are advised to that the doctor will not be able to address multiple problems in one appointment.
  • You must check yourself in when you arrive for your appointment. You can do this on our Patient Self Check-in Screen or, alternatively, you can let a receptionist know you have arrived.
  • If you have an emergency that cannot wait, the on call doctor will be available to see you on the day in either our morning or afternoon daily on-call surgeries.
  • If your consultation includes a physical examination that you feel sensitive about or if you would simply like another person in the room when you see the doctor, please let our receptionist know and we will arrange for a trained chaperone to be present.
  • We are a training practice and sometimes the doctor will be running the surgery with a GP trainee, junior doctor or medical student who has been trained in the importance of strict patient confidentiality. If you would prefer not to have another person in the room during your consultation please inform reception or your doctor.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Patient Choice

What is patient choice?

If you and your GP decide that you need to see a specialist for more treatment, you can now choose where and when to have your treatment from a list of hospitals or clinics.

Why has patient choice been introduced?

Research has shown that patients want to be more involved in making decisions and choosing their healthcare.   Most of the patients who are offered a choice of hospital consider the experience to be positive and valuable. The NHS is changing to give you more choice and flexibility in how you are treated.

Your choices

Your local choices are included in a booklet published by the Department of Health. Follow this link to their website for more information:
http://www.nhs.uk/choices/Pages/Aboutpatientchoice.aspx

Hospital Appointment Queries

If you have a query about a hospital appointment please call the hospital directly on the following numbers or website links. Remember to have your hospital number to hand if you have one.

Whittington Hospital

020 7288 5511

Royal Free Hospital

020 7830 2902/3

Outpatient appointment centre

University College Hospitals

020 7380 9393

Royal National Throat, Nose & Ear Hospital

020 7915 1419

Royal National Orthopaedic Hospital

020 8909 5355

If you have a complicated hospital query that you need assistance we will endeavour to respond to you within 48 hours.

Alternatively, phone Nimar Uddin, on 020 7561 7237. This line is a 24 hour message service. To help us help you please speak clearly and ensure you leave your full name, date of birth and a contact telephone number together with full details of your query.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.