Please give us your feedback, comments or suggestions

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters, clinical requests are not dealt with via the Feedback form. If you have a query or request about a medical matter please either use our appointments request form or call reception on 020 7272 1585. 

Want to make a complaint ?

How to make a complaint


The practice will always try to give you the best service possible, but there may be times when you feel this has not happened. We hope you will use our practice complaints procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that may have been made.  (Please note that our practice procedure does not enable us to deal with questions regarding legal liability or compensation.)


If you wish to make a complaint, we are here to help you. You can choose from the following options:

  1. In-Person Discussion: We will, if possible, arrange for Aisha Siddiqui, our operations Manager, or another senior member of the team to talk to you as soon as possible.
  2. Written Complaint: You may also choose to put your complaint in writing. Please email us at

We aim to address and resolve your concerns promptly and effectively. Your feedback is important to us.

We think it is important to deal with complaints swiftly.  If necessary, you will be offered an appointment for a meeting to discuss matters, normally within seven days.  You may like to bring a friend or relative with you to the meeting.  We may have to make enquiries relating to your complaint, but we will keep you informed and let you know how long it will take us to respond to you. 


We will try to address your concerns fully, seek an explanation for the problem and discuss with you any action that may be needed.  We hope that, at the end of the meeting, you will feel satisfied that we have dealt with the matter thoroughly.

 Please Click here for more information.